Refund and Return Policy for Janpamfood

Effective Date: March 14, 2025

At Janpamfood, we strive to ensure that every customer is completely satisfied with their purchase. However, if for any reason you are not happy with your order, we offer a clear and straightforward refund and return policy that complies with industry standards and aligns with AdSense program requirements.

This policy explains how we handle returns and refunds for products purchased from our website Janpamfood. By purchasing from Janpamfood, you agree to the terms outlined below.

1. Return Policy

We accept returns of products within 30 days from the date of delivery under the following conditions:

  • The product must be unused and in the same condition that you received it.
  • The product must be in the original packaging, including all tags, seals, and labels intact.
  • The product must be returned with the original receipt or proof of purchase.

If your product does not meet these conditions, unfortunately, we will not be able to process the return.

Non-Returnable Items

Some items are exempt from being returned. These include:

  • Products that have been opened or used.
  • Custom or personalized items.
  • Perishable goods such as opened or partially used bath milk products.

2. Refund Policy

If you meet the return criteria, we will process a refund to your original payment method once we receive the returned product. Please note:

  • Refund Processing Time: After receiving your return, we will process the refund within 5-7 business days. Depending on your bank or payment provider, it may take an additional 7-10 business days for the refund to appear in your account.
  • Refund Amount: The full purchase price will be refunded, excluding the shipping and handling costs, which are non-refundable.
  • Restocking Fees: In rare cases, a restocking fee may apply to certain products, which will be clearly stated during the return process.

3. Exchanges

If you receive a damaged or defective product, we are happy to offer an exchange. You must contact us within 7 days of receiving the product to initiate an exchange. In such cases, we will cover the return shipping costs.

To be eligible for an exchange, please ensure the following:

  • The product is in its original condition, unused, and in its original packaging.
  • You contact us within 7 days of receiving the damaged or defective item.

4. How to Return or Exchange a Product

To return or exchange an item, please follow these steps:

  1. Contact Us: Email us at info@janpamfood.xyz or call us at 630-832-6940 to initiate the return or exchange process. Be sure to provide your order number and details of the product you wish to return or exchange.
  2. Pack the Item: Carefully pack the product in its original packaging, ensuring it is safe and secure during transit.
  3. Ship the Item: Send the product to the address provided by our customer service team. Please use a trackable shipping service to ensure that the item reaches us safely.
  4. Wait for Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund or exchange.

5. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us immediately. We will assist you in processing the return or exchange, and we will cover the return shipping costs for these cases.

Please include the following information when contacting us about a damaged or defective product:

  • Your order number
  • A detailed description of the issue
  • Photos of the damaged or defective product (if applicable)

6. Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible. We can only cancel orders before they are shipped. Once the product has been shipped, you will need to follow the return process outlined above.

7. Shipping Costs for Returns

The customer is responsible for the return shipping costs unless the product is defective or an error was made by Janpamfood. We recommend using a trackable shipping service to ensure the safe return of your product.

8. Changes to This Refund and Return Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be reflected on this page with the updated “Effective Date.” We encourage you to review this policy periodically to stay informed about our return and refund practices.

9. Contact Us

If you have any questions about our refund and return policy, or if you need assistance with a return or exchange, please do not hesitate to contact us:

Janpamfood
Email: info@janpamfood.xyz
Phone: 630-832-6940
Website: https://janpamfood.xyz/
Address: 1938 Millbrook Road, Cotton, Georgia, United States

Thank you for choosing Janpamfood. We value your business and are committed to providing high-quality products and excellent customer service.