Shipping Policy for Janpamfood
Effective Date: March 14, 2025
At Janpamfood, we are committed to providing our customers with a seamless shopping experience, which includes fast and reliable shipping services. This Shipping Policy outlines the details of our shipping process, including order processing, shipping methods, delivery times, and shipping costs. Please read this policy carefully before making your purchase. By using our website Janpamfood, you agree to the terms outlined in this policy.
1. Order Processing Time
Once you place an order with Janpamfood, we work quickly to process and ship it as soon as possible. All orders are processed within 1-2 business days of receipt, except for weekends and holidays. In case of any delays, such as product restocking or unforeseen circumstances, we will notify you via email as soon as possible.
Please note that orders placed on weekends or holidays will be processed the following business day.
2. Shipping Methods and Delivery Times
We offer various shipping methods to meet your needs. The shipping options available will be displayed during checkout. Please review the available shipping methods and select the one that best fits your preferences.
Standard Shipping
- Estimated Delivery Time: Typically 5-7 business days.
- Shipping Cost: Shipping costs are calculated during checkout based on the weight of your order and your delivery address. We offer free standard shipping on orders over a specific amount (please check for current promotions).
Expedited Shipping
- Estimated Delivery Time: Typically 2-3 business days.
- Shipping Cost: The cost for expedited shipping will be calculated at checkout, depending on your order and location.
Next-Day Shipping
- Estimated Delivery Time: Next-day delivery for orders placed before 12:00 PM (EST).
- Shipping Cost: Next-day shipping fees will be calculated at checkout.
3. Shipping Locations
Janpamfood currently ships to domestic addresses within the United States only. Unfortunately, we do not offer international shipping at this time. We are continually expanding our services and hope to offer international shipping in the future.
4. Shipping Costs
Shipping costs are calculated during the checkout process based on the weight of your order, the shipping method you choose, and your delivery address. To ensure transparency, all shipping fees will be clearly displayed before you complete your purchase.
- Free Shipping: We offer free standard shipping on orders over a specific amount. Please refer to our current promotions page for more details.
- Shipping Discounts: From time to time, we run special promotions that include discounted or free shipping on specific products or order thresholds. Be sure to check our website for any ongoing offers.
5. Order Tracking
Once your order has been shipped, we will send you an email containing your tracking number and the link to track your order. You can also track your order directly through the order history section of your account on our website.
Please note that it may take 24-48 hours for tracking information to appear in the carrier’s system after your order has been shipped.
6. Damaged or Lost Packages
We take every precaution to ensure your order arrives safely. However, in the event that your package is damaged or lost during shipping, please contact our customer service team immediately at info@janpamfood.xyz or call us at 630-832-6940. We will work with the shipping carrier to resolve the issue as quickly as possible.
If your package is damaged, please provide us with photos of the damage, as this will help us process your claim.
7. Shipping Address Accuracy
Please ensure that the shipping address you provide during checkout is accurate. Janpamfood is not responsible for delays, misdeliveries, or lost packages resulting from incorrect or incomplete shipping addresses. If you realize that there is an error in your shipping address after completing your order, please contact us immediately so we can correct the details before the order is shipped.
8. Changes to Shipping Information
Once your order has been processed and shipped, we are unable to make changes to your shipping address or shipping method. However, if you notice any errors in your shipping information, please contact our customer service team immediately. We will do our best to make adjustments before the shipment is processed.
9. Customs and Import Duties (for International Shipping in the Future)
While Janpamfood currently ships only to U.S. addresses, in the future, if we expand our shipping to international destinations, please note that customs fees, import duties, and taxes are the responsibility of the customer. These charges vary by country and are beyond our control.
If applicable, these fees will be collected by the shipping carrier at the time of delivery.
10. Returns and Exchanges
If you are not completely satisfied with your purchase, please refer to our Refund and Return Policy for instructions on how to return or exchange items. Most products are eligible for return within 30 days of delivery, provided they are unused and in their original packaging.
11. Shipping Issues and Delays
While we strive to meet our estimated delivery times, there may be occasional delays caused by circumstances beyond our control, such as adverse weather conditions, holidays, or issues with the shipping carrier. Janpamfood is not responsible for delays caused by the shipping carrier, and we appreciate your understanding in such situations.
12. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with the updated Effective Date. We recommend reviewing this page regularly to stay informed about our shipping practices and any changes to the policy.
13. Contact Us
If you have any questions or concerns about shipping, or if you need assistance with an order, please do not hesitate to contact us:
Janpamfood
Email: info@janpamfood.xyz
Phone: 630-832-6940
Website: https://janpamfood.xyz/
Address: 1938 Millbrook Road, Cotton, Georgia, United States
Thank you for choosing Janpamfood. We are dedicated to providing you with the best possible products and an exceptional shopping experience. Your satisfaction is our priority, and we are here to assist you every step of the way.